Terms & Conditions

Products

As many of Holly’s products are hand painted and all are handmade, each piece made will be slightly different and may appear differently to the image provided. We like to think that this adds to the exclusivity of each piece and is part and parcel of handmade design!

All product measurements are approximate and may vary slightly between products.

Product colours may appear slightly differently in real life due to the brightness and resolution of your computer screen.

Products listed are subject to availability. If, in the unlikely event, an ordered product has run out we will inform you as soon as possible and offer either a full refund or an alternative product.

It is up to you to ensure products are fit for your chosen purpose and used correctly.

Payment

All prices exclude delivery charges, and varies depending on the shipping option chosen by you.

It is the responsibility of you, (the customer) to pay for any import duties or extra taxes on international orders.

Payment for orders is taken via PayPal; We see and store your name, email and shipping information. All other payment info is processed through PayPal.

For more information on data handling by PayPal click the logo below.

All prices shown are in pounds sterling.

Shipping

All products must be paid for in full before they are dispatched.

All orders will be processed and shipped within 5 working days of order unless otherwise stated.

Orders will be tracked and signed for only if you have chosen this option at checkout.

Orders will be sufficiently packaged to ensure its safe delivery.

Please get in touch if you have any special shipping requirements such as removal of price tags for gifts.

Please allow 3-5 business days for UK orders to arrive and 7-10 business days for international deliveries. Orders may be slightly delayed at busy times of the year such as Christmas or New Year and international orders may be delayed through customs in certain countries.

Returns

Please contact Holly via email at info@hollysuzannaclifford.com within 7 days of delivery before returning any order. I am happy to exchange products up to 30 days after purchase as long as they have not been used/worn and still have all tags attached (this excludes earrings for hygiene reasons).

Please contact Holly within 7 days of delivery/delivery date with any details of damage or undelivered orders. If you fail to do this Holly will not accept responsibility for the damage and will not be obliged to offer a refund.

Refunds will be sent in the payment method.

You are responsible for repackaging any returns to a suitable standard. Holly will not be responsible for any returned items which do not arrive.

If you wish to cancel or change your order before it is dispatched, please contact Holly at info@hollysuzannaclifford.com as soon as you can.

Data Handling & Privacy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only and never shared with any third parties.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the WordPress.com platform. WordPress.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WordPress.com’s data storage, databases and the general WordPress.com applications. They store your data on secure servers behind a firewall. More information on WordPress.com’s privacy policy here.

All direct payment gateways offered by WordPress.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you don’t want us to process your data anymore, please contact us at or send us mail to: 32 Bennett Place, Ilmington, Shipston-On-Stour, Warwickshire, CV36 4LW

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: 32 Bennett Place, Ilmington, Shipston-On-Stour, Warwickshire, CV36 4LW

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